OBSERVED IN REAL USE · Anthropic 2026
8%
of this role’s work is already showing up in real Claude usage (Anthropic Economic Index).
Mostly fireproof. AI hands you the paperwork and steps back.
21% of this role’s O*NET tasks are within reach of today’s AI. That is the core-weighted exposure score from Eloundou et al. 2023 (“GPTs are GPTs”). It measures a capability ceiling, not a headcount forecast. Mostly safe. AI helps around the edges, but the job stays human.
WHAT AI CAN ALREADY DO
- Answer incoming phone calls
- Calculate total payments received during a time period, and reconcile this with total sales
- Keep periodic balance sheets of amounts and numbers of transactions
- Compute and record totals of transactions
- Compile and maintain non-monetary reports and records
WHAT IT STILL CAN’T
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Greet customers entering establishments
- Supervise others and provide on-the-job training
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
THE HONEST PART. A percentage is not a pink slip. High exposure usually means a role shrinks and shifts toward judgment, direction and responsibility: the parts a model can’t sign its name to. Exposure ≠ displacement. Breathe.
"My job is 21% cooked. What’s yours?"
SOURCES: O*NET 30.3 occupational tasks · Eloundou et al. 2023 (“GPTs are GPTs”,
arXiv:2303.10130) · Anthropic Economic Index 2026 (CC-BY) |
how this is calculated |
last updated 2026-07-16