OBSERVED IN REAL USE · Anthropic 2026
n/a
Not yet measured in the Anthropic Economic Index. The exposure figure is a capability estimate only.
Mostly fireproof. AI hands you the paperwork and steps back.
29% of this role’s O*NET tasks are within reach of today’s AI. That is the core-weighted exposure score from Eloundou et al. 2023 (“GPTs are GPTs”). It measures a capability ceiling, not a headcount forecast. Mostly safe. AI helps around the edges, but the job stays human.
WHAT AI CAN ALREADY DO
- Analyze and record personnel or operational data and write related activity reports
- Apply customer feedback to service improvement efforts
- Inform workers about interests or special needs of specific groups
- Recruit and hire staff members
- Resolve customer complaints regarding worker performance or services rendered
WHAT IT STILL CAN’T
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems
- Direct or coordinate the activities of workers, such as flight or car attendants
- Enforce safety rules and regulations
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications
THE HONEST PART. A percentage is not a pink slip. High exposure usually means a role shrinks and shifts toward judgment, direction and responsibility: the parts a model can’t sign its name to. Exposure ≠ displacement. Breathe.
"My job is 29% cooked. What’s yours?"
SOURCES: O*NET 30.3 occupational tasks · Eloundou et al. 2023 (“GPTs are GPTs”,
arXiv:2303.10130) · Anthropic Economic Index 2026 (CC-BY) |
how this is calculated |
last updated 2026-07-16